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Rogers 5G Home or Business Internet

Get the best of convenience and value with 5G Home Internet – powered by Canada’s largest and most reliable 5G network.

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Getting Started with 5GHI

Set up guides, instructions, and getting to know your new device.

FAQs

If your Rogers mobile services have a good 5G signal, it’s a likely indicator that you’ll also have good 5G Home Internet coverage. You can also refer to our coverage map for more details. Plus, we also offer a 30-day money back guarantee so you can try 5G Home Internet risk free.

Setup is as easy as turning on your Rogers 5G Home Internet device and inserting the SIM card. The Rogers 5G Home Internet device will then automatically connect to Rogers mobile network. Next, place the device at a good location to make sure you get the best service available. You can then connect your laptop, tablet, or other device to the 5G Home Internet device directly or via WiFi using the WiFi name and password located on the sticker underneath the device.

When choosing your device location, keep in mind that your 5G Home Internet device will work best when you keep it visible, upright and elevated on a shelf or table close to a window. Don’t place your device in a closet. WiFi coverage and speeds throughout the home will vary based on size, material, and layout of the residence.

The 5G Home Internet devices are data-only devices. You can’t use them to make voice calls or send text messages.

Call Rogers Customer Service at 1-888-ROGERS1 for additional support services.

Rogers 5G Business Internet delivers internet service over the Rogers wireless network. The same 5G network that connects mobile phones delivers this Business Internet service. The Rogers 5G Business Internet device then converts the wireless signal into a WiFi signal that is accessible by the devices in your Business.

Because Rogers 5G Business Internet is specifically designed for ongoing usage, you can only use it at your service address. Refer to the Rogers 5G network coverage map to make sure you’re setting up the device at a service address with 5G coverage.

If 5G is not available at your service address, your Rogers 5G Business Internet device will connect to the Rogers 4G / LTE network where available. Service not available over Extended Coverage.

For an easy setup, check for your device in the quick start guides below, or refer to the Nokia Quick Start Guide included with the Rogers 5G Business Internet device.

Setup is as easy as turning on your Rogers 5G Business Internet device and inserting the SIM card. The Rogers 5G Business Internet device will then automatically connect to the mobile network. Next, place the device at a good location to make sure you get the best service available. You can then connect your laptop, tablet, or other device to the 5G Business Internet device via Wi-Fi using the Wi-Fi name and password located on the sticker underneath the device. You can also connect your devices or via Ethernet cables using the two LAN ports located at the back of the device.

Your 5G Business Internet device will work best when you keep it visible, upright and elevated on a shelf or table close to a window. Do not place your device in a closet. Wi-Fi coverage and speeds throughout the workplace will vary based on size, material, and layout of the building.

The 5G Business Internet device is a data-only device. You can’t use it to make voice calls or send or receive text messages.

For video streaming, you can stream up to 3 Mbps. This will allow you to stream video in up to 720p HD.

*Speeds may vary based on file size and quality.

Learn more about speeds required for upload and download activities.

Rogers 5G Business Internet is specifically designed for ongoing usage. You will be able to connect to multiple devices at once and the power adapter allows for continual use.

Yes, you can cancel the service within the first 30 days and return the device in complete and original condition. We will refund the monthly service fee for your plan as well as the device cost. You will need to return the 5G Business Internet device through the same method you purchased it. The device must be returned in “like new” condition, including all original parts, components, and packaging.

The instructions to change the Wi-Fi password of the 5G Business Internet device using the Nokia WiFi App is listed below:

1. Tap on the blue Nokia access point box.

2. Select Edit.

3. Select the Edit pencil at the top right of the screen.

4. Select Continue on the warning.

5. Replace the existing Wi-Fi password with a new one and save.

6. The app will display a warning that it will take around 3 minutes for the changes to apply and will remain on a countdown screen.

As with all Wi-Fi access points, once the password is changed, users will have to “forget” the Nokia access point in the Wi-Fi settings of all devices previously connected to it via Wi-Fi, scan for Wi-Fi access points and add it back with the new password.

You can view your usage online at any time by logging into Business Self-Serve.

No, Rogers 5G Business Internet does not offer Static IP addresses. However, it provides dynamic IP allocation, which means that IP addresses may change periodically based on network conditions and configuration settings. 

Public IP. Having a public IP address allows devices to communicate with other devices on the network without additional network configurations.  

No, the option to put the modem in bridge mode is not available.  

Yes, however after 500GB or 600GB of usage speeds (depending on your selected plan) are reduced to 10Mbps download and 2 Mbps upload for the remainder of the billing cycle. 

Up to 100 Mbps download / 10 Mbps upload speed or 250 Mbps / 10 Mbps upload speed (depending on your selected plan). Speed is reduced to 10 Mbps download / 2 Mbps upload speed after exceeding your plan’s data allotment. Video streaming: Up to 3 Mbps (up to 720p HD) download speed.

5G Internet — troubleshooting FAQs

5G Internet Device - Quick Start Guide

Inseego Mifi

Inseego Mifi X Pro 5G setup

The following steps explain how to set up your new Inseego Mifi X Pro 5G device.

Inseego Mifi
Inseego MiFi Xpro 5G
USB 3.1 Gen 1, type A to C cable
USB 3.1 Gen 1, type A to C cable

Scan the QR code to install the Inseego app from AppStore or Google Play.

Follow the in-app instructions to set up your device. 

Use the app to configure and customize your device. 

QR Code

  • Check if the SIM card was pre-installed by your service provider. If not, follow these steps to insert your SIM.  Note: Make sure the device is turned off before inserting your SIM card. If the device is powered on, remove the plug before proceeding.

  • The MiFi X PRO 5G supports only Nano SIM cards. To prevent damage to the SIM slot, please select the correct SIM for this device.

  • Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set the cover aside.
  • Remove the battery from the battery compartment.
  • Lift the SIM access tab by placing a fingernail underneath the white arrow and lifting the tab up and to the right.
  • If necessary, remove the SIM card from the outer card, being careful not to touch the gold-colored contacts.
  • Slide the SIM card into the slot notch first, with the contact points facing down.
  • Close the SIM access tab, place the battery in the battery compartment and replace the cover. The SIM card MUST remain in the SIM card slot when in use.

Important: Before you use your device, charge the battery for at least four hours to ensure a full initial charge.

  • To turn your device on, press and hold the Power button for three seconds.
  • To turn it off, press and hold the Power button for three seconds until you see the Powering Off screen. Then select Shutdown and select OK.
  • Press and release the Power button to wake up the display.
  • After you turn on your device, the Home screen appears.
  • Select Wi-Fi Name/Password on the Home screen.
  • The information for your primary network will display. Swipe left to see the information for your guest network.
  • The device will broadcast its own wireless network and name.
  • Turn on the device you want to connect.
  • On the device, open the list of available WiFi networks.
  • Select the MiFi primary or guest network and enter the password. Once connected to the internet, the MiFi Home screen displays the connected device.
  • Make sure your device is connected to the primary network. Open a web browser on your connected device and enter http://my.mifi or http://192.168.1.1
  • Select Sign In in the upper right corner of the screen. You can view your Admin password on the device touchscreen by tapping Help > Admin Website. Note: When you first get your MiFi X PRO 5G, this is the same as your primary network’s password.
  • Select the WiFi option.
  • Select the Primary Network tab.
    • To change your WiFi network name, select the Primary Network Name (SSID) text box and enter the new WiFi name.
    • To change your WiFi password, select the Password text box and enter the new password.
  • Select Save Changes. Once you save the changes, you’ll be disconnected from your WiFi network. Connect again using the new network name and password.

Vantiva Cobra 5G Xtream

The following steps explain how to set up your new Vantiva Cobra 5G Xtream device. Setting up your Vantiva Cobra 5G Xtream is quick and easy!

Before you begin: 

  • Find a location on the highest floor of your home, near a window with a clear, unobstructed view of the outdoors.  
  • Review the Important Safety Instructions included in the box. 
  • Ensure your 5G gateway is unplugged from the power outlet. 
Vantiva Cobra 5G gateway
Power cable/adaptor
  1. Insert your nano-SIM into the SIM card slot until it clicks into place.
  2. Connect the power adapter to your 5G gateway and plug it into a power outlet. 
  3. Wait a few minutes for the front panel indicator to turn to a steady colour. If it turns red, move to another location near a window with a clear outdoor view and try again.
  • Manual Wireless connection: 

Use the default network name and password printed on the bottom label of the device. 

  • Automatic Wireless connection from cellphone or tablet with camera:

To connect wirelessly, use your phone or tablet to scan the QR code on the base of your 5G gateway with your camera. Follow the instructions on the screen to automatically connect wirelessly. 

  • Connect with using the app

If you want to use the app for setting up your Vantiva Cobra 5G Xtream, download the NaviGate Companion™ app to your phone or tablet and follow the on-screen instructions.

  • Wired connection:

For a wired connection, connect an Ethernet cable (not included) from your 5G gateway to your device. 

  • Advanced settings: 

Access the web interface by using the URL and default username/password provided on the label at the base of your 5G gateway. 

Download the NaviGate Companion™ app on your mobile device.

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Nokia 5G Gateway 12

Setting up your Nokia 5G Gateway 12 is quick and easy!

Note: Make sure your device is Powered Off before starting the set-up process.

Vantiva Cobra 5G gateway
Power cable/adaptor

If it’s your first time setting up your Nokia 5G Gateway 12, download the Nokia WiFi App to your phone or tablet and sign in using your MyRogers credentials.

Support - Google Play Store badge - ENSupport - App Store Badge - EN

Make sure the device ISN’T powered on when inserting the SIM card. If the device is powered on, remove the plug before proceeding.

Check if the SIM card was pre-installed by your service provider. If not, follow these steps to insert your SIM.

  • Flip device over.
  • Insert the SIM to the SIM slot and close the SIM slot cover on the bottom of the Nokia 5G Gateway 12

Using the Nokia WiFi App, scan the QR code on the bottom of your device.

  • Plug in your Nokia 5G Gateway 12 and push the ON/OFF button. 
  • LED lights will appear on top of your device once it’s powered on. 
  • Wait 30–60 seconds so the Gateway can search for a 5G signal.

Use the Nokia WiFi App to check signal strength. You can also check signal strength by viewing the LED light on the front of the device.

  • If the LED is green. This indicates good connectivity to network.
  • If the LED is Yellow. This indicates fair connectivity to network.
  • If the LED is Yellow. This indicates poor connectivity to network.

To improve your signal strength, you can do the following:

  • Move the location of your device (higher is always recommended).
  • Move your device close to a window or outer wall with few obstructions.

Note: Press the TEST button on the side of your Gateway to check the signal strength at any time.

It’s time to connect to your Wi-Fi network! 

Use the default SSID and Wi-Fi key printed on the bottom of your Nokia 5G Gateway 12 to connect your devices. 

Use the Nokia WiFi App to change your Wi-Fi name and password anytime!

If you would like to change them now, follow these steps: 

  • Open the Nokia WiFi App. 
  • Tap the Home Network card on the home screen. 
  • Select the edit icon on the bottom to load the ’Change Wi-Fi’ screen. 
  • On the top right, click the pencil icon to change the Wi-Fi name and password of your network. 
  • After you’ve made your changes, tap the check mark to save your changes. 

After changing your Wi-Fi name and password, you’ll need to connect your devices using your new Wi-Fi credentials.

Note: If you’re unable to change the WiFi name and password in the app, follow these steps to do this through your web browser:

Make sure you’re connected to the Nokia WiFi on the computer you’ll be accessing the following site from.

Open web browser

  • Browse to 192.168.1.1.
  • Click Login.
  • Flip the device over.
  • Use the default Username and Password on the bottom of the Nokia 5G Gateway 12 to access settings.

Changing WiFi SSID and WiFi Key 

  • Click Nokia Menu.
  • Click Network.
  • Wi-Fi Networks.
  • 2.4Ghz.

Update SSID and Password to customers current SSID and Password

  • 5 Ghz.

Update SSID and Password to Customers current SSID and Password

  • Click Save Changes.
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