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Voicemail Setup

Set up your regular or visual voicemail with the easy instructions below. Or, learn how to save voicemails on your existing device before a transfer.

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New Voicemail Setup

iPhone Visual Voicemail setup

The following steps explain how to set up and initiate the wireless visual voicemail (VVM) service on an Apple iPhone.

Set Up VVM Password:
  1. Tap Phone.
  2. Tap Voicemail.
  3. You will be prompted to create a voicemail password.
  4. Tap Save.
  5. Re-enter password and tap Save to confirm.
Set Up VVM Greeting:
  1. Tap Phone.
  2. Tap Voicemail.
  3. Tap Greeting.
  4. Tap Custom.
  5. Tap Record to being recording.
  6. Tap Stop when completed. Tap Play to listen to the greeting.
  7. Tap Save.

Go to full iPhone Visual Voicemail Guide

New voicemail setup (regular voicemail)

Follow these steps to set up wireless voicemail for the first time:

  1. To access your voicemail, hold down the number 1 on your keypad.
  2. When prompted, enter the 4-digit password that was provided to you in a text message when you initially activated your device or added voicemail to your plan (the default is the last 4 digits of your phone number).
  3. Follow the prompts to set up a new password and personalize your greeting (or you can use the default message)

Rogers Voicemail FAQ

Saving voicemails before a transfer/plan change

Prepare for your transition by listening to all voicemails beforehand, downloading any important voicemails, and being ready to set up your new voicemail.

Saving voicemails on your iPhone

Voicemail files are not automatically backed up or saved on your iPhone. You may want to preserve an important voicemail as an audio file before you voicemail is wiped or reset.

Saving voicemails on your iPhone is a pretty easy process, and you have a variety of options to choose from when it comes to deciding how or where you would like to save it. Below are some options, however it is not all inclusive. You can also use a recorder app on your device or another device and play the voicemail file while recording. Or, you can find third party apps in the app store if you’d like to use a service to do this.

Open the Phone app.

Open the Phone app.

Tap the Voicemail tab.

Tap the Voicemail tab.

Tap the voicemail you want to save.

Tap the Voicemail you want to save.

Tap the Share icon to bring up the sharing options.

Tap the Share button to bring up the Share Sheet.

From here, you have a few options about how you can save the voicemail. In the next sections, we’ll go over how to save a voicemail as an audio file in your Apple Voice Memos app, the Notes app, or your Files app.

Once you’ve followed the steps above to select the voicemail and open the Share menu, you can now save your voicemail as an audio clip in the Voice Memos app. Here’s how to save your iPhone voicemail in the Voice Memos app:

  1. From the Share menu, tap the Voice Memos app.From the Share Sheet, tap the Voice Memos app.
  2. Rename the voicemail if you’d like, and tap Save.Rename the voicemail if you’d like, and tap Save.
  3. Now when you open the Voice Memos app, the voicemail will be available for you to listen to.The voicemail will be available for you to listen to in your Voice Memos app.

If you don’t want to save your voicemail in the Voice Memos app, another option is to save the voicemail as an audio clip in your Notes app. While we often think of Notes as text and images, it can also store audio files, so you can save and play the voicemail at any time. Once you’ve followed the steps above to select the voicemail and tap the Share icon, you can then save your voicemail to the Notes app.

  1. From the Share menu, tap the Notes app.From the Share Sheet, tap the Notes app.
  2. Beneath Save To, you can select whether to save the voicemail to a new note or add it to an existing one.You’ll have the option of saving this voicemail to a new note or an existing one.
  3. Tap Save.Tap Save.
  4. Once saved, you’ll be able to listen to the voicemail whenever you would like from the Notes app.Once saved, you’ll be able to listen to the voicemail whenever you would like from the Notes app.

If you want to save a voicemail so that it can be accessed on all your devices, I recommend saving your voicemail as an audio clip in the Files app. Once you’ve completed the steps above to select the voicemail and tap the Share icon, follow the steps below to save your iPhone voicemail to the Files app.

    1. From the Share menu, scroll down and tap Save to Files.From the Share Sheet, scroll down and tap Save to Files.
    2. You’ll have the option to save the voicemail to iCloud Drive or On My iPhone. The iCloud option allows you to access the voicemail from your other devices, while saving it your phone means you can only access it from the Files app on your phone.
    3. Tap Save once you’ve chosen the voicemail’s destination.
 

From a Dial-In Voicemail Inbox (No Visual Voicemail)

Saving a voicemail from a standard dial-in mailbox is a bit more complicated, as there is no audio file for you to download. You are calling in to a number that has your voicemail stored elsewhere, and it is not on your device.

You will need to turn your phone into an audio device your computer or recorder app records from. 

Most iPhones should come with a Recorder app installed already, just search for this in your phone apps, open it, and get it ready. Or find a recording app on your computer and get it ready.

Next, call in to your voicemail, enter your password, and play your saved voicemails. Put your phone on loudspeaker (instead of handset) so that the sound is playing like a speaker. Before the message starts, return to your recorder app and tap the record button. Let the message play, then stop your recording. 

Your recording will be saved to a file on your phone or computer which you can then save.

Saving voicemails on your Android phone

Voicemail files are not automatically backed up or saved on your phone. You may want to preserve an important voicemail as an audio file before you voicemail is wiped or reset.

You have a variety of options to choose from to save a voicemail from your android phone. Below are some options, however it is not all inclusive. You can also use a recorder app on your device or another device and play the voicemail file while recording. Or, you can find third party apps in the app store if you’d like to use a service to do this.

From a Dial-In Voicemail Inbox (No Visual Voicemail)

Saving a voicemail from a standard dial-in mailbox is a bit more complicated, as there is no audio file for you to download. You are calling in to a number that has your voicemail stored elsewhere, and it is not on your device.

You will need to turn your phone into an audio device your computer or recorder app records from. 

Most android phones should come with a Recorder app installed already, just search for this in your phone apps, open it, and get it ready. Or find a recording app on your computer and get it ready.

Next, call in to your voicemail, enter your password, and play your saved voicemails. Put your phone on loudspeaker (instead of handset) so that the sound is playing like a speaker. Before the message starts, return to your recorder app and tap the record button. Let the message play, then stop your recording. 

Your recording will be saved to a file on your phone or computer which you can then save.

From a Visual Voicemail Inbox

Saving a voicemail from a standard dial-in mailbox is a bit more complicated, as there is no audio file for you to download. You are calling in to a number that has your voicemail stored elsewhere, and it is not on your device.

  1. Open the Phone app.
  2. Tap Voicemail.
  3. Select the voicemail message and Share.
  4. Tap Drive.

From a Voicemail to Text service

If you have a phone with a a voicemail to text feature, you may be able to save your voicemails from the message that was sent to you.

If is worth noting that a voicemail to text service sends you a separate transcript and file to your device, which is not linked to the dial-in voicemail inbox. Therefore you can delete one without deleting the other, and your transcripted voicemails in your messages app would not go anywhere when you voicemail inbox is wiped or reset.

You will need to turn your phone into an audio device your computer or recorder app records from. 

Most android phones should come with a Recorder app installed already, just search for this in your phone apps, open it, and get it ready. Or find a recording app on your computer and get it ready.

Next, call in to your voicemail, enter your password, and play your saved voicemails. Put your phone on loudspeaker (instead of handset) so that the sound is playing like a speaker. Before the message starts, return to your recorder app and tap the record button. Let the message play, then stop your recording. 

Your recording will be saved to a file on your phone or computer which you can then save.