We’re here to help you understand your first Rogers email and bill, so you know exactly what to expect. We’re not fans of unexpected charges either!
After creating your account or completing a hardware upgrade, you will receive an initial email from Rogers. However, this initial email may not fully reflect your final pricing, as it only displays the Manufacturer’s Suggested Retail Price (MSRP) for your plan and device.
Any applicable discounts through the Rogers Small Business Program will not be shown at this stage.
Rest assured, these discounts will be applied to your plan and device shortly after activation or upgrade. Once the process is complete, you will receive a confirmation email from us, along with a contract outlining your final pricing, inclusive of all applicable discounts.
Understanding Your First Bill
Your first bill may be higher than your standard monthly bill due to:
Until your next billing cycle begins, the Rogers App and Rogers.com may not display your updated plan details. The price shown may reflect the MSRP rather than your discounted rate, as the discount is applied as a separate feature specifically for employees or members of your organization.
See to the right an example of what your bill might look like. Please keep in mind that the provided sample is for reference purposes only; the official invoice will differ.
Your invoice will clearly outline your pricing details, including:
When you receive emails from Rogers or to go your MyBusiness Hub account, you will only see a Bill Overview that summarizes the current account balance. To find your breakdown, like the example above, you can view your Digital Bill.
3. Scroll down to the Digital Bill section. You can select the billing period, view more details by scrolling down, or Print/Save the PDF to view all the breakdown of your charges or credits.