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Rogers Save & Return Program

Learn about how the program works, and how to return your Save & Return device to Rogers.

How the Save & Return program works

Save & Return applies a credit to your phone cost at purchase. When your loan term ends, you can return the phone in good condition or pay the rest of your bill.

Play this video to learn how Save & Returns works:

Returning or upgrading your phone

The Save & Return program lowers the upfront cost of your device by your Save & Return credit. You agree to settle your Save & Return credit at a later date by either returning the device, or repaying your Save & Return credit.

At the end of your financing term

When your financing term ends, you can return your phone or keep it. If you keep it, the Save & Return amount will appear on your next bill.

You can choose to:

  • Pay it in full.
  • Pay it over 12 months at 0% interest on your Rogers bill (available for devices financed with Save & Return starting November 12, 2025).
  • Pay with a Rogers Red Mastercard® and convert to a 0% interest Equal Payment Plan for 12–48 months.

You have a 60-day grace period after your Save & Return term ends. During this time, you can still return your phone if you upgrade to a new device. If already charged, the Save & Return amount will be refunded.

Your financing end date appears in your Device Financing Agreement, Save & Return Terms, bill, and MyRogers account. You’ll also receive an email or SMS reminder before your term ends.

Phone condition requirements for returns

If you’re returning your phone, it must be in good working condition.

The phone must be able to:

  • Power on and reach the home screen.
  • Hold a charge.
  • Allow a factory reset.
  • Operate normally.

The phone can’t have any cracks (including front and back glass), dents or bending. No missing components such as SIM/media tray. Remove all accounts and security locks, including Apple ID, Google Account, Find My Mobile, and firmware locks.

We can’t accept phones that are lost, stolen, or don’t meet these requirements. If this happens, the remaining balance will need to be paid.

Devices replaced through Device Protection can be returned if they meet condition requirements.

How to return your phone or upgrade early

If you buy a new device in store, you can return your old one at the same time. If you upgrade online, a return kit will be sent to you. If you want to return your device and aren’t upgrading, contact Rogers Customer Service for help.

You can upgrade your phone anytime from month 2 to month 24 of your Device Financing term. Your return options depend on how and where you upgrade. You’ll need to pay any remaining balance.

How to Return your Save & Return Device to Rogers

Once you receive your Return Kit in the mail:

When you get your return kit from us or from Rogers, follow the below steps carefully so you may receive your credit from Rogers.

1. Review phone condition requirements

Please ensure answers are all YES to every question below. If any answer is NO your device will not be returnable, in which case please contact Rogers Customer Service to discuss your options.

The phone must be able to:

  • Power on and reach the home screen.
  • Hold a charge.
  • Allow a factory reset.
  • Operate normally.

The phone can’t have any cracks (including front and back glass), dents or bending. No missing components such as SIM/media tray. Remove all accounts and security locks, including Apple ID, Google Account, Find My Mobile, and firmware locks.

We can’t accept phones that are lost, stolen, or don’t meet these requirements. If this happens, the remaining balance will need to be paid.

Devices replaced through Device Protection can be returned if they meet condition requirements.

2. If all the above is true, please follow the steps below:

  1. Ensure the IMEI of the device being returned (found in your device settings) matches the IMEI listed on the Packing Slip. Learn how to find your IMEI here.
  2. Perform the factory reset on your phone, ensuring that all accounts and passwords are removed and/or turned off (i.e. Find My iPhone, Google, Find My Mobile, and firmware passwords).
  3. Once restored to factory settings, put the phone in the included Return Kit box and attach the Purolator waybill securely to the outside of the box.
  4. The provided packing slip MUST be included inside the box with your phoneor it will not be able to be processed by the Rogers CTDI Returns Centre and you will be charged your Save and Return amount.
  5. Take the package to a local Purolator drop-off location within 7 days of receiving your new phone. The waybill is prepaid, and only needs to be scanned by the Purolator location to be accepted.

Things to know:

You may see a charge on your next Rogers bill for your Save & Return device balance, which would be refunded once they receive the device within 30 days and process the return. If applicable, the refund of a Save & Return device balance may take multiple billing cycles.

If you have any problems with your return, want to follow up on status, or have questions about your billing, please note we (Imagine Wireless) will not have updates. For status of your return, contact Rogers Customer Service.