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Understanding your first bill.

We’re here to help you understand your first Rogers email and bill, so you know exactly what to expect. We’re not fans of unexpected charges either! 

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For Rogers Preferred Program customers

First Email from Rogers

After creating your account or completing a hardware upgrade, you will receive an initial email from Rogers. However, this initial email may not fully reflect your final pricing, as it only displays the Manufacturer’s Suggested Retail Price (MSRP) for your plan and device. Any applicable discounts through the Rogers Preferred Program will not be shown at this stage. Rest assured, these discounts will be applied to your plan and device shortly after activation or upgrade. Once the process is complete, you will receive a confirmation email from us, along with a contract outlining your final pricing, inclusive of all applicable discounts. Understanding Your First Bill

Your first bill may be higher than your standard monthly bill due to:

  • Partial charges covering the period between your activation date and your billing date.
  • A Setup Service Fee, which applies to each new activation or upgrade.
  • Any applicable one-time credits, such as for the Setup Service Fee, may not appear on the first bill. This will be applied within three billing cycles to your account and will reflect in the Page 2 Additional Adjustments section if it’s one-time.

Rogers App & Rogers.com

Until your next billing cycle begins, the Rogers App and Rogers.com may not display your updated plan details. The price shown may reflect the MSRP rather than your discounted rate, as the discount is applied as a separate feature specifically for employees or members of your organization.

Example of Invoice With Device Financing

See to the right an example of what your bill might look like. Please keep in mind that the provided sample is for reference purposes only; the official invoice will differ.

Your invoice will clearly outline your pricing details, including:

  • Regular charges: [Highlighted in Blue]
    • Displays the MSRP of your plan before discounts, and your Rogers Preferred Program discount as a separate line item.
  • Device charges: [Hightlighted in Pink]
    • The MSRP of your device will be listed under “Additional Charges and Credits,” while the Rogers Preferred Program financing credit will appear under “Regular Charges.”
  • Additional charges:
    • Any government regulatory fees, add-on features, or overage charges will be itemized separately.
Example of where charges and credits appear.

How you can view detailed billing online (MyRogers)

When you receive emails from Rogers or to go your MyRogers account, you will only see a Bill Overview that summarizes the current account balance. To find your breakdown, like the example above, you can view your Digital Bill.

To view the detailed Digital Bill:

1. Log in to your MyRogers account online or in the MyRogers app.
 
2. Find the Billing & Payment tab

3. Scroll down to the Digital Bill section. You can select the billing period, view more details by scrolling down, or Print/Save the PDF to view all the breakdown of your charges or credits.

Find more information at Rogers Billing support

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