Set up Visual Voicemail and create a password:

1. Tap Phone. 
2. Tap Voicemail. The first time you tap Voicemail, iPhone prompts you to create a voicemail password and record your voicemail greeting. Use any 4-10 digit password that only you will know.
3. Tap Save
4. Re-enter password and tap Save again

Note: voicemail password will only be required when you manually call in to your voicemail.

Check voicemail messages:

1. Tap Phone. 
2. Tap Voicemail.
3. Tap  on any message (new messages are indicated with an arrow).

Tip: New messages will have a blue notification dot on the left side.

Tip: You can use Siri to play a voicemail. Say something like: “Play the voicemail from Eliza.”

After a message has been played, it will be saved for 10 days from the time you listened to it. 

Control message playback:

1. Tap to pause the message and tap again to resume playback.
2. Skip to any point in a message by dragging the play head on the scrubber bar.

Return calls from voicemail:

1. Tap a message.
2. Tap Call Back.

Record your greeting:

1. Tap Voicemail and tap Greeting. Then tap Custom
2. Tap Record and speak your greeting
3. When finished, tap Stop
4. To listen to your greeting tap Play
5. To save your greeting, tap Save
6. If you prefer to play a standard system greeting that includes your phone number, tap Voicemail, then tap Greeting, then tap Default

Delete a message:

1. Tap a message.
2. Tap Delete. 

Tip: To delete more than one message at once, top on Edit at the top right corner and then tap on the ones you want to delete. Once you have a blue checkmark on everything you want to delete, tap delete in the bottom right.

Tip: Deleting a message does not completely remove it from your phone, just from the inbox with Rogers Wireless. Apple will still keep the message in a deleted messages folder if you want to retrieve the recording later. To fully delete the messages from your phone, tap on “deleted messages” and then you can clear all.

Undelete a message:

1. Tap Deleted Messages (at the end of voicemail messages).
2. Tap a message.
3. Tap Undelete.

Share a message

1. Tap a message.
2. Tap Share button. 
3. Select the app you want to share it with, such as mail to email it to someone.

Save a message to your phone

1. Tap a message.
2. Tap Share button. 
3. Tap “Save to Files” and choose the folder where you’d like to save it on your phone.

Change your voicemail password: 

1. Go to Settings 
2. Phone 
3. Change Voicemail Password
4. Then enter the new password

Note: voicemail password will only be required when you manually call in to your voicemail.

Change the alert for new voicemail

1. Go to Settings 
2. Sounds & Haptics or Settings
3. Sounds
4. New voicemail, then choose your notification sound.

If Visual Voicemail is not available:

Set up Visual Voicemail through standard Voicemail Interface

1. From Home screen tap Phone
2. Tap Keypad
3. Tap and hold the 1 key
4. Follow prompts to set up password and greeting

Check your messages through standard Voicemail Interface

On your iPhone: Tap Voicemail, then follow the instructions.

On another phone: Dial your own mobile number, press * or # (depending on your carrier) to bypass your greeting, then enter your voicemail password.