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Set up and Save Voicemail

Setup your regular or visual voicemail setup with the easy instructions below

First time set-up

Press and hold the 1 key on your phone for a few seconds to access your Voice Messaging service.

The first time you access your Voice Messaging service you’ll be prompted to create:

  • Your own personal access code (4 to 5 digits)
  • A personal greeting and a recording of your name (voice signature).

Note: During first time set-up you can press the (*) key to skip the recording of a personal greeting and voice signature and keep the default system greeting.

Having trouble setting up your voicemail?

If you’ve tried setting up your voicemail yourself but it’s still not working, we can help. Just contact us.

Visual Voicemail for iPhone

Resetting or changing your Voice Messaging access code

Reset your Voice Messaging access code by logging into My Account.

  1. Dial 6-1-1 from your Fido phone or by 1-888-482-3436
  2. Press 1 to access the self-serve menu
  3. Then 3 to access the services menu.
  4. Press 2, then follow the instructions to change your Voice Messaging access code.

Listening to your voice messages

Important:

Airtime is charged to listen to your voice messages. Long distance and/or roaming charges may also apply when you are outside your local calling area. Ensure you have enough funds in your prepaid balance to cover the charges to retrieve your voice messages. For more details on applicable charges see the section below titled Using your Voice Messaging in Canada and while travelling.

  1. Press and hold the 1 key on your phone for a few seconds to access your Voice Messaging service.
  2. Enter your access code when prompted.
  3. Follow the instructions to listen to your messages.
  1. Call your own Fido phone number.
  2. Press the # key during your greeting message.
  3. Enter your access code when prompted.
  4. Follow the instructions to listen to your messages.

Storage rules and functionality

Storage rules:

Length of Message – 3 minutes each

New message – 5 days from the day you received the message. Note: After this period, it will automatically be deleted.

Saved message – 5 days from the day you received the message. Note: After this period, it cannot be saved again.

Managing your greeting

To modify your personal greeting message:

  1. Press and hold the 1 key on your phone for a few seconds to access your Voice Messaging service.
  2. Enter your access code when prompted.
  3. Press the 3 key to access the customization menu.
  4. Press the 1 key to access the Voice Messaging customization menu.
  5. Press the 3 key again to access the greeting customization menu.
  6. Follow the instructions to delete your current greeting and/or record a new one.