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Port Your Phone Number to Rogers

Bring your number from another Canadian carrier to Rogers.

Transfer your existing Canadian number to Rogers

We’ve made it easy to bring your phone number to Rogers from another Canadian service provider. Follow the steps below to get started.

To get started you’ll need:

  • Your previous carrier SIM card still active in a phone
  • Your new active Rogers SIM card or eSIM
  • Your temporary Rogers number

There are two ways to complete your number port:

1. In your self-serve MyRogers account.  Follow the steps below to complete it in your MyRogers account.

2. Call in to Rogers customer care at 1-844-776-4377

Please note the following information before starting your number port:

  • Customers porting into Rogers from a personal account will receive an SMS from their existing carrier requiring them to respond within a short time-period to approve the port-in request.
  • The porting number must have active service (not cancelled or suspended) and be able to receive text messages with the old provider in order to port. If the number is currently not active or for any reason cannot receive text messages, you may need to call your previous carrier to reactivate it first.
  • Once the phone number port has been completed successfully to Rogers, your phone line will automatically be cancelled with your previous service provider. Do not cancel it prior to completing your port-in request. Rogers is not responsible for any cancellation or device financing payout fees charged by your previous service provider.
  • If you are porting from a corporately owned account: It is required that any port protection is removed if you are porting from a corporate account prior to attempting a port to Rogers.

1. Sign in to your MyRogers account.

2. Choose the temporary number you’re replacing, then select Manage.

3. Click the Transfer my existing phone number link in the blue banner on your Rogers dashboard or from the My wireless plan section.

4. Enter your existing Canadian phone number, then select Check eligibility to confirm that it’s eligible to transfer to Rogers. If it’s eligible, you’ll get a confirmation message.


Important! Don’t cancel your current service or remove your SIM card. The phone number you’re transferring to Rogers must be active to complete your transfer. Your existing service gets cancelled automatically when the transfer is finished. Only active mobile, landline or fax numbers are transferable.

5. Enter your details from the other service provider then select Continue.

 

If you’re transferring a mobile number:

Enter at least one of the following:   (You don’t need all 3 to proceed)

  • Your account number
  • Your password or PIN
  • The ESN or IMEI number of your current wireless device. Click the I-icon for steps on how to find this.

If you’re transferring a landline, enter your billing name and service address. The account for your other service provider must be under the same last name as your Rogers account.

 

6. Review the details of your transfer and  check the consent box to authorize Rogers to transfer your number on your behalf. Then, select Submit.

7. You’ll get a confirmation when your request has been successfully submitted.

 

If you’re transferring a mobile number:

  • You’ll also get a text message on the number you want to transfer. Reply Yes to the text within 90 minutes of receiving it to complete your transfer. If you don’t do this, your request will be cancelled. You’ll need to restart the process again to transfer your number.
  • We’ll complete your transfer within 2.5 hours and send you a text message when the transfer is complete. If you don’t get a text after this time, restart your device.
  • You can check the status of your transfer on your MyRogers Wireless dashboard.

If you’re transferring a landline, we’ll complete your transfer within 2 business days.

FAQs

The transfer will be cancelled if:

  • You reject the request by replying No.
  • You fail to respond to the text message within 90 minutes.
  • The information you provided is incorrect or not valid.

You must have your previous carrier’s SIM card in your phone to get the text message. If you don’t reply in time, contact us and we’ll send a new transfer request.

It’s possible to transfer your number outside your original local calling area. It’s important to be aware that all outgoing and incoming calls outside your former local calling area will be considered long distance. All applicable long distance charges will apply.

  • Landline-to-Wireless transfers may take longer depending on the complexity of the number transfer from your current provider.
  • If you have an alarm system connected to your landline, you must deactivate it before the transfer.
  • If you’re with an internet service provider that connected you to the internet through the telephone line, your previous provider will deactivate this service.

It’s completely up to you! Both options are available.

  • If you bring your own phone to Rogers, you’ll need to get a Rogers SIM card.
  • You can also get a new phone when you order from us.

You’ll receive a temporary number with your new Rogers service and then can proceed with the port in instructions.

Your voicemail service might be reset during the transfer. It’s best to retrieve all your messages before starting a transfer request. Please go here to learn how to save your voicemails.

If you set up your Rogers voicemail (i.e. recorded a greeting) before your number was transferred, you’ll need to set it up again after the number is transferred.