Learn how to bring your number from another Canadian carrier to Rogers.
We’ve made it easy to bring your phone number to Rogers from another Canadian service provider. Follow the steps below to get started.
Note: you’ll need the temporary Rogers number to transfer your number.
1. Go to www.rogers.com/transfer
2. Under Check eligibility or status of transfer, select “Check status and complete port requests” and click Proceed.
3. Enter the phone number(s) that you need to transfer, as well as the temporary number(s) that corresponds. Then Press “Check Status”
4. Review the information for accuracy. If you see “ready to complete”, then click “Complete Pending Request.” Once you click this, the port will push through between Rogers and the other carrier and it will not be able to be stopped from this point.
If you experience any error or message other than “ready to complete” there may be an issue that needs correction. First make sure the information you entered is correct. If it is, please contact your Rogers representative for further assistance.
5. If you are transferring your number from another carrier that was on a personal account, you will need to respond to a text message on your porting number within 90 minutes.
a. Please ensure your old carrier SIM card remains in your phone until you get that text and respond to it. Once you lose service to your old carrier SIM, you can then remove it or turn that device off.
You must have your previous carrier’s SIM card in your phone to get the text message. If you don’t reply in time, contact us and we’ll send a new transfer request.
It’s possible to transfer your number outside your original local calling area. It’s important to be aware that all outgoing and incoming calls outside your former local calling area will be considered long distance. All applicable long distance charges will apply.
It’s completely up to you! Both options are available.
You’ll receive a temporary number with your new Rogers service and then can proceed with the port in instructions.
Your voicemail service might be reset during the transfer. It’s best to retrieve all your messages before starting a transfer request. Please go here to learn how to save your voicemails.
If you set up your Rogers voicemail (i.e. recorded a greeting) before your number was transferred, you’ll need to set it up again after the number is transferred.