IMAGINE WIRELESS

Privacy Policy and Terms of Use

Imagine Wireless Inc. (“Imagine Wireless” or “we”, “us”, “our”) is committed to protecting your privacy and ensuring a safe and transparent experience when you use our website and services. The following Privacy Policy and Terms of Use (collectively, the “Agreement”) govern your access to and use of our website (the “Website”), and describe how we collect, use, store, and disclose your personal information. By using our Website, you agree to the terms set out in this Agreement.

1. Privacy Policy

1.1 Information We Collect

We may collect the following types of personal information when you place an order, create an account, or interact with our services:

Customer ID
a) Name, billing and shipping address
b) Email address
c) Phone number
d) Credit card information (stored securely for a limited time in accordance with payment processing standards)

1.2 How We Use Your Information

We use your personal information for the following purposes:
a) To process and fulfill orders
b)To verify your identity and manage your customer account
c)To communicate with you regarding orders, service updates, and support requests
d)To comply with legal and regulatory requirements
e)To send you marketing communications in accordance with applicable anti-spam laws, including CASL implied consent, for the permitted time period unless you opt out

1.3 Storage and Retention

Personal information is retained only as long as necessary to fulfill the purposes described above or as required by law.

Credit card details are stored only for the limited time required to process your transaction and are then securely deleted.

Customer account information may be retained for record-keeping and legal compliance.

1.4 Access and Restrictions

Access to customer information is strictly limited to authorized personnel who require it to perform their job duties.
Our internal policies prohibit unauthorized access, modification, or sharing of personal information.

1.5 Disclosure of Information

We do not sell or rent personal information. We may share information only:
a) With service providers (such as payment processors or shipping providers) who assist us in delivering services;
b) When required by law, regulation, or legal request; and
c) To prevent fraud, enforce our Terms of Use, or protect the security of our systems.

1.6 Your Choices

You may opt out of marketing messages at any time by following the unsubscribe instructions included in our communications.

You may request access, correction, or deletion of your personal information by contacting us at [email protected]

1.7 Security

We use industry-standard safeguards to protect your information, including encryption, restricted access controls, and secure data storage systems. However, no method of transmission or storage is completely secure.

1.8 Updates to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our Website with the “Effective Date” updated.

1.9 Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
[email protected]

2. Terms of Use

2.1 Agreement to Terms

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website. We may update these Terms from time to time without prior notice. Your continued use of the Website means you accept the updated Terms.

2.2 Eligibility

You may use the Website only if you are a resident of Canada, have reached the age of majority in your province or territory, and have the legal capacity to enter these Terms.

2.3 Orders and Transactions

a)Products and services listed on the Website are invitations for you to place an order, not offers to sell.

b)Your order is considered an offer to purchase and is binding only when accepted by us.

c)We reserve the right to correct errors, inaccuracies, or cancel orders even after they have been submitted, including pricing or availability errors.

2.4 Ownership and Intellectual Property

All content, designs, text, graphics, logos, and trademarks displayed on the Website are owned or licensed by Imagine Wireless. You may not copy, reproduce, or distribute any content without our prior written consent.

2.5 Marketing and Communications

By providing your contact information, you consent to receive communications from us, including marketing messages in accordance with CASL implied consent provisions. You may opt out at any time.

2.6 Limitation of Liability

Your use of the Website is at your own risk. The Website and its content are provided “as is” and “as available.” To the fullest extent permitted by law, Imagine Wireless disclaims all warranties and is not liable for any damages arising from your use of the Website.

2.7 Termination

We may suspend or terminate your access to the Website at any time without notice if you violate these Terms or engage in unlawful or harmful conduct.

2.8 Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes shall be resolved exclusively in the courts of that province.

2.9 Entire Agreement

These Terms, along with our Privacy Policy and any additional posted policies, form the entire agreement between you and Imagine Wireless with respect to your use of the Website.