for Existing Rogers Customers

Please follow the below instructions carefully to complete a pre-order of a device in the Rogers Reservation System.

Begin your reservation

To begin, go to www.rogers.com/reserve

Go to rogers.com/reserve
Download as a PDF

Or scan the QR code below to complete it on your phone.

On the webpage, scroll down to the Get started section.

Choose either:

  • Upgrade your device if you are using an existing Rogers number
  • or Add a new line if you will be activating a new line on your account.


If you receive an error at this stage, the system may be down due to high traffic. Please try another browser or a private browser window first. However, you may need to wait and come back later. Keep checking back in periodically for the system to come back up.

Choose a line for your upgrade if you are renewing the term on an existing line and then continue.

If you are adding a new line this pop-up will not appear.

Reservation Steps

Step 1: Device Selection

Once you are logged in, you should see the screen to the right.

Select the device you are looking to reserve.

Please double check that you have selected the correct model, size, and colour.

Changing or cancelling your reservation will cause delays.

Confirm your personal details for your Rogers account and continue.

A refundable $40 reservation fee will appear on your next Rogers invoice for any applicable phone numbers.

   When do I get my reservation fee back?

As soon as your device ships to our location from the Rogers central warehouse, your reservation fee will credit back to your Rogers account. This will credit back regardless of whether you proceed with activating this phone. If you no longer want it, or get a different one, you will still get your reservation fee back when this reserved device ships out.

It is very important that your name and phone number here matches with the name and number entered on your order.

Why? Your phone will arrive in our warehouse with only your name and number, and if it does not match we may be unable to determine it is your phone. It does not need to be the person that will actually use the phone. We will match the device with the user as per your order.

Enter Postal Code: T2N3R5
within 2.5 KM and click GO

Select the Imagine Wireless location at 1918 Kensington Rd NW and continue.

Note: this is not a walk-in retail location.

Review your reservation details. Double check again at this stage that you’ve selected the correct phone model, size, and colour that you want.

Accept the terms and conditions and hit RESERVE!

The next screen will show you an approximate place you are in line for your region.